Terms & Conditions
Fair business practices
Pricing
Payment
Faulty goods
Contacts
FAIR BUSINESS PRACTICES
The Paperplus Books website is commited to following fair business practices. To this end we assure customers that the operation of this website observes the recommendations contained in the New Zealand Model Code for Consumer Protection in Electronic Commerce (2000) published by the New Zealand Ministry of Consumer Affairs. We are also bound by the obligations set out by the Fair Trading Act 1986 and the Consumer Guarantees Act 1993.
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PRICING
In the interests of fairness and consistency the Paperplus Books website attempts to match prices on this website with those in Paperplus Books retail stores. However there may be instances where prices may differ between the website and the retail stores, just as there are occasional price differences between the stores themselves. Prices are subject to change without notice. Prices are fixed once your order is confirmed. Subsequent price changes either up or down will not be retroactively applied to confirmed orders.
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PAYMENT
We accept Visa, Mastercard, American Express, and Diners. When placing an order on our website, your credit card details are always secured with 40bit encryption. Funds are not debited from your credit card account until the order is ready to ship. Under circumstances where parts of an order are shipped at different times payment will be processed only for those parts that are shipped.
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FAULTY GOODS
Any damaged items must be returned in the packaging in which they were delivered. If an invoice is received with the item send a copy of the invoice with the return portion of the invoice filled in. If you are unable to provide a copy of the invoice or packing slip, include a note containing your name, address, order #, contact phone number, and reason for return.
Wherever possible, faulty items will be replaced or repaired. In the event that replacement or repair is not possible a full refund for the item will be given. In the case of refunds for damaged items, credit will be made to your credit card account.
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CONTACTS
Please contact us if you have any queries regarding the operation of this website.
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